Refund policy
Returns
We accept return requests within 7 days of delivery. To qualify for a return, your item must be unused, in its original condition, and include all original packaging, tags, and accessories.
Please contact us before returning any product. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs for returns that are not related to a product defect or an error with the order. Original shipping fees, taxes, and other shipping-related charges are non-refundable.
Damaged or Defective Items
Please inspect your order upon delivery. If your product arrives damaged or defective, contact us as soon as possible and provide your order number along with clear photos or videos showing the problem.
Depending on the circumstances, an approved claim may qualify for a refund, partial refund, or replacement.
Incorrect or Missing Items
If you receive the wrong product, color, size, or your order is missing an item or essential part, please contact us promptly. Photos or other documentation may be required to process your claim.
Once the issue has been reviewed and approved, we will determine whether a refund, replacement, missing part, or other appropriate resolution will be provided.
Order Cancellations
Orders may be canceled for a full refund only if fulfillment has not yet begun. Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed after an order has been placed.
Customized, personalized, pre-order, or certain specialty items may not be eligible for cancellation once processing has begun.
Packages Marked Delivered
If tracking information shows that your package was successfully delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, and the delivery location.
Additional documentation from the shipping carrier or local post office may be required before a missing-delivery claim can be reviewed.
Refunds
When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
For health and hygiene reasons, opened or used personal-care, beauty, oral-care, and hygiene products may not be eligible for return unless they arrived damaged, defective, or incorrect.
Contact Us
To request a return, refund, replacement, or report a problem with an order, please contact support@shaydenco.com with your order number and details about the issue.