Shipping policy
Thank you for shopping with ShayDen Co. We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping information below.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Business days do not include weekends or holidays.
Shipping Area
We currently only ship within the United States.
Estimated Shipping & Delivery
For orders shipped within the United States, please allow approximately 10–20 business days after shipment for delivery.
Delivery times are estimates and are not guaranteed. Your order may arrive sooner depending on the product, shipping method, and destination.
Some orders containing multiple products may be shipped separately and arrive in different packages.
Order Tracking
Once your order has shipped, tracking information will be provided when available.
Please allow time for your tracking information to update after your package has been handed over to the shipping carrier. In some cases, tracking updates may be delayed while a package is in transit.
Shipping Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances outside of our control, including:
Carrier delays
Weather conditions
Holidays
High order volumes
Remote delivery locations
Other unforeseen shipping or logistical circumstances
Please understand that estimated delivery dates are not guaranteed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at support@shaydenco.com. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided or the package was refused or unclaimed.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery timeframe, please contact us at support@shaydenco.com with your order number.
We will review the available tracking information and work with the shipping carrier when appropriate.
Packages marked as delivered may require customers to contact their local carrier for additional delivery information.
Questions About Your Order
If you have questions regarding the shipping or delivery of your order, please contact ShayDen Co. at support@shaydenco.com and include your order number so we can assist you.